Policies

Cancelations
Please kindly note, that we operate on a 24 hour cancellation policy. *CANCELLATION POLICY REQUIRES 48 HOURS NOTICE UNTIL FURTHER NOTICE DUE TO COVID-19.* We value your business and ask that you respect our business scheduling policies. Appointments cancelled after the 24 hour time slot will be charged of the services scheduled for the next appointment. We understand emergencies or illness may occur. If this is the case, let us know and you will not be charged for this type of cancellation. No call, no shows and same day cancellations will be charged 100% of the services for that day onto your client account. (2) consecutive cancellations: no rebooking.

What if I’m running late?
If you are more than 15 minutes late to your appointment, you will most likely need to reschedule to accommodate other clients that are scheduled after you.

May I bring my children to my appointment?
Being pampered and being able to escape from daily stresses is an environment we strive for at Salon Katie Elle. For the courtesy of other clients and the safety of your child, children under the age of 10 are not allowed in the salon unless receiving services. If they are receiving services it must be at a separate time from the parent/guardians appointment. Failure to comply will result in you being asked to reschedule.

What if I’m not happy with my hair?
 Please let your stylist know. We want you to leave happy. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do."Once again, if there is an issue, we are always willing to make it right and leave you 100% happy with your hair!